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Covid-19 Help & Advice


Welcome to our Covid-19 Help and Advice section where we will publish all of our updates to help you as best we can.

In this section you can view the latest bulletins from Michael Edwards, our Managing Director, together with FAQ's and service updates.  On the right hand side you can access all of our airline Covid-19 policies and their Book with Confidence policies too.

Our latest bulletins


Image for Bulletin 14 from Michael Edwards, Managing Director

Bulletin 14 from Michael Edwards, Managing Director

Introduction   Mid-September and rather than the world opening up, there is trepidation as to what destinations will stay open and what may close.  I have spoken to many of our customers about the…

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Travel Innovation Group Crisis Management Plan

For the Travel Innovation Groups Crisis Management Plan please click here…

Image for Bulletin 13 from Michael Edwards, Managing Director

Bulletin 13 from Michael Edwards, Managing Director

Introduction Refunds A)Flights B)BSPLink C)Lime (British Airways) & Aviate airlines Groups Refunds We Are With You – fulfilling our promise to you A)Direct Debit Scheme B)Ticket…

Image for Bulletin 12 from Michael Edwards, Managing Director

Bulletin 12 from Michael Edwards, Managing Director

Index 1. Introduction  2. Refund payment cyclesa. Flights GDSb. Aviate Flights BSPLinkc. Lime Groupsd. Aviate Groups 3. We Are With You initiativesa. Ticket Protection Schemeb. Direct Debit Payment…

Image for Bulletin 11 from Michael Edwards, Managing Director

Bulletin 11 from Michael Edwards, Managing Director

Introduction Refunds – Flights Refunds – Groups Bookings departing in July Partner News 1. Introduction As we begin to emerge from the coronavirus crisis, I wanted to reiterate that We Are…

Image for Bulletin 10 from Michael Edwards, Managing Director

Bulletin 10 from Michael Edwards, Managing Director

Introduction Refunds – Flights Refunds – Groups            - Aviate Groups            - Lime (British Airways)  Refunds – BSP Partner News British Airways extends…

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Bulletin 9 from Michael Edwards, Managing Director

Michael Edwards Bulletin 9 1 June 2020   Introduction Refunds – Flights Refunds – Groups Refunds – BSP Exchange Travel Credit – Recap and System Enhancements Airline…

Image for Bulletin 8 from Michael Edwards, Managing Director

Bulletin 8 from Michael Edwards, Managing Director

Last Sunday’s announcement by Boris Johnson, whilst attempting to restart the economy somewhat, was however not all together great news for us in the travel industry generally. Introducing a mandatory…

Image for Bulletin 7 from Michael Edwards, Managing Director

Bulletin 7 from Michael Edwards, Managing Director

1. Intro Well the news of the effects of Coronavirus keeps coming.  This week, Virgin announced the closure of their Gatwick operations with a reduction in fleet and a focus now for the future…

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