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Covid-19 Help & Advice


Welcome to our Covid-19 Help and Advice section where we will publish all of our updates to help you as best we can.

In this section you can view the latest bulletins from Michael Edwards, our Managing Director, together with FAQ's and service updates.  On the right hand side you can access all of our airline Covid-19 policies and their Book with Confidence policies too.

Our latest bulletins


Image for Bulletin 11 from Michael Edwards, Managing Director

Bulletin 11 from Michael Edwards, Managing Director

Introduction Refunds – Flights Refunds – Groups Bookings departing in July Partner News 1. Introduction As we begin to emerge from the coronavirus crisis, I wanted to reiterate that We Are…

Image for Bulletin 10 from Michael Edwards, Managing Director

Bulletin 10 from Michael Edwards, Managing Director

Introduction Refunds – Flights Refunds – Groups            - Aviate Groups            - Lime (British Airways)  Refunds – BSP Partner News British Airways extends…

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Bulletin 9 from Michael Edwards, Managing Director

Michael Edwards Bulletin 9 1 June 2020   Introduction Refunds – Flights Refunds – Groups Refunds – BSP Exchange Travel Credit – Recap and System Enhancements Airline…

Image for Bulletin 8 from Michael Edwards, Managing Director

Bulletin 8 from Michael Edwards, Managing Director

Last Sunday’s announcement by Boris Johnson, whilst attempting to restart the economy somewhat, was however not all together great news for us in the travel industry generally. Introducing a mandatory…

Image for Bulletin 7 from Michael Edwards, Managing Director

Bulletin 7 from Michael Edwards, Managing Director

1. Intro Well the news of the effects of Coronavirus keeps coming.  This week, Virgin announced the closure of their Gatwick operations with a reduction in fleet and a focus now for the future…

Image for Bulletin 6 from Michael Edwards, Managing Director

Bulletin 6 from Michael Edwards, Managing Director

I am pleased to confirm, we will have achieved our target and initiated all refunds due to our customers by this Friday, 1 May. There have been hiccups along the way, but the team have worked…

Image for Bulletin 5 from Michael Edwards, Managing Director

Bulletin 5 from Michael Edwards, Managing Director

A slightly delayed bulletin this week I’m afraid, please accept my apologies. We have been working to find the best solution for your bookings due to depart in May and I wanted to be able to give you…

Image for Bulletin 4 from Michael Edwards, Managing Director

Bulletin 4 from Michael Edwards, Managing Director

Not a great deal has changed over the days since my last bulletin – take that as good or bad! I have in that time however enjoyed speaking to those of our trade partners who’ve requested a telephone…

Image for Bulletin 3 from Michael Edwards, Managing Director

Bulletin 3 from Michael Edwards, Managing Director

I am pleased to confirm that we are on track to achieve our refund target and payments due to you for all refund requests processed up to 15 March, unless for circumstances outside our control, will…

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