Image for Covid-19 Help & Advice

Covid-19 Help & Advice


Welcome to our Covid-19 Help and Advice section where we will publish all of our updates to help you as best we can.

In this section you can view the latest bulletins from Michael Edwards, our Managing Director, together with FAQ's and service updates.  On the right hand side you can access all of our airline Covid-19 policies and their Book with Confidence policies too.

For the latest information on Refunds please click here

Our latest bulletins


Image for Bulletin 17 from Michael Edwards, Managing Director

Bulletin 17 from Michael Edwards, Managing Director

Just over a year on from Lockdown 1.0 and little did we know the challenges and devastation this year would bring, across the world, country, and our much-loved industry. The travel industry, by…

Image for Bulletin 16 from Michael Edwards, Managing Director

Bulletin 16 from Michael Edwards, Managing Director

Could there finally be some light at the end of the longest tunnel in travel industry history? (And let’s face it, for an industry effected by everything from weather to politics that’s saying…

Image for Bulletin 15 from Michael Edwards, Managing Director

Bulletin 15 from Michael Edwards, Managing Director

1 - Introduction2 - Refunds (flights, BSPLink, Groups) - current status3 - We Are With You - Market Leading Technology4 - Airline Policy & News Never did I imagine we would be in mid-October,…

Image for Bulletin 14 from Michael Edwards, Managing Director

Bulletin 14 from Michael Edwards, Managing Director

Introduction   Mid-September and rather than the world opening up, there is trepidation as to what destinations will stay open and what may close.  I have spoken to many of our customers about the…

Image for Travel Innovation Group Crisis Management Plan

Travel Innovation Group Crisis Management Plan

For the Travel Innovation Groups Crisis Management Plan please click here…

Image for Bulletin 13 from Michael Edwards, Managing Director

Bulletin 13 from Michael Edwards, Managing Director

Introduction Refunds A)Flights B)BSPLink C)Lime (British Airways) & Aviate airlines Groups Refunds We Are With You – fulfilling our promise to you A)Direct Debit Scheme B)Ticket…

Image for Bulletin 12 from Michael Edwards, Managing Director

Bulletin 12 from Michael Edwards, Managing Director

Index 1. Introduction  2. Refund payment cyclesa. Flights GDSb. Aviate Flights BSPLinkc. Lime Groupsd. Aviate Groups 3. We Are With You initiativesa. Ticket Protection Schemeb. Direct Debit Payment…

Image for Bulletin 11 from Michael Edwards, Managing Director

Bulletin 11 from Michael Edwards, Managing Director

Introduction Refunds – Flights Refunds – Groups Bookings departing in July Partner News 1. Introduction As we begin to emerge from the coronavirus crisis, I wanted to reiterate that We Are…

Image for Bulletin 10 from Michael Edwards, Managing Director

Bulletin 10 from Michael Edwards, Managing Director

Introduction Refunds – Flights Refunds – Groups            - Aviate Groups            - Lime (British Airways)  Refunds – BSP Partner News British Airways extends…

Access my account