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Covid-19 Help & Advice


Welcome to our Covid-19 Help and Advice section where we will publish all of our updates to help you as best we can.

In this section you can view the latest bulletins from Michael Edwards, our Managing Director, together with FAQ's and service updates.  On the right hand side you can access all of our airline Covid-19 policies and their Book with Confidence policies too.

Our latest bulletins


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Bulletin 7 from Michael Edwards, Managing Director

1. Intro Well the news of the effects of Coronavirus keeps coming.  This week, Virgin announced the closure of their Gatwick operations with a reduction in fleet and a focus now for the future…

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Bulletin 6 from Michael Edwards, Managing Director

I am pleased to confirm, we will have achieved our target and initiated all refunds due to our customers by this Friday, 1 May. There have been hiccups along the way, but the team have worked…

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Bulletin 5 from Michael Edwards, Managing Director

A slightly delayed bulletin this week I’m afraid, please accept my apologies. We have been working to find the best solution for your bookings due to depart in May and I wanted to be able to give you…

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Bulletin 4 from Michael Edwards, Managing Director

Not a great deal has changed over the days since my last bulletin – take that as good or bad! I have in that time however enjoyed speaking to those of our trade partners who’ve requested a telephone…

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Bulletin 3 from Michael Edwards, Managing Director

I am pleased to confirm that we are on track to achieve our refund target and payments due to you for all refund requests processed up to 15 March, unless for circumstances outside our control, will…

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Bulletin 2 from Michael Edwards, Managing Director

Our first bulletin was well received – in particular the information and timelines surrounding how we plan to deliver Refunds to you. This week we will start sending the Bank Transfers for those…

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Bulletin 1 from Michael Edwards, Managing Director

It’s been a rough few weeks for us all. At Lime, Aviate we have tried to keep everyone up to date with our situation, airline policies and industry news. As we are now ‘more settled’ we have started…

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Travel Innovation Group - Frequently Asked Questions

Where can I find the latest airline COVID-19 policies?All websites across our group are constantly updated with our own, and relevant airline policies as soon as we receive them. They can be…

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Note about all bookings due to depart before 30 April 2020

If you have bookings with Aviate, due to depart before 30 April 2020, please read our important notification in full here…

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