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Cathay Pacific new measures to ensure passenger safety

Cathay Pacific new measures to ensure passenger safety

With the continuing developments of the Coronavirus in China, Cathay Pacific and Cathay Dragon have taken a preventive approach, implementing robust quarantine procedures in accordance with WHO guidelines, always putting the health and safety of our passengers and employees as their top priority.

They are closely working with all the relevant authorities not least Hong Kong International Airport, and together these procedures and initiatives are in place to protect their customers, our operating crew and employees. The attached information sheet details the various precautionary measures and actions being taken.

1. REDUCED FLIGHTS TO MAINLAND CHINA

Suspended all Wuhan flights until 31 March 2020, with Mainland China flights reduced by approximately 90%.

2. THOROUGH CABIN DISINFECTION & DEEP CLEANING

Using products recommended by IATA and WHO to clean and disinfect all surfaces and fixtures. In the event of a confirmed case of coronavirus, they will enforce an additional and rigorous deep-cleaning and disinfection protocol.

3. INCREASED TEMPERATURE CHECKS AT ARRIVALS & DEPARTURES

For all arriving, departing and transiting passengers at Hong Kong International Airport (HKIA), including SkyPier.

4. HAND SANITISER READILY AVAILABLE

Placed at multiple, strategic areas in and around the airport, as well as in Cathay Pacific lounges.

5. INFLIGHT HEALTH UPDATE BROADCASTS

On all flights arriving into Hong Kong, they announce updates about the current situation and necessary actions required.

6. COMPULSORY HEALTH DECLARATIONS

Detailed health declaration forms are distributed on all Mainland China flights arriving into Hong Kong.

7. HEPA AIR FILTERS

Filtering 99.999% of dust particles and airborne contaminants such as viruses and bacteria to ensure the highest possible quality of cabin air.

8. CATERING SAFEGUARDS

We adhere to the strictest food preparation and storage procedures, according to Hong Kong and international safety standards.

9. ADDITIONAL PRECAUTIONS IN OUR LOUNGES

In Hong Kong, Shanghai Pudong and Beijing, they have increased the cleaning of high-use areas and changed their buffet offering to single-serve pre-prepared meals.

10. TEMPORARILY MODIFIED INFLIGHT SERVICES

On Mainland China flights, they have taken measures to reflect the current situation by temporarily amending their meal service, inflight duty-free sales and amenities.

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