Malaysia Airlines Expands Digitalisation of the Traveller Touchpoints with Its New Baggage Self-service Reporting Feature

Malaysia Airlines passengers can now instantly report any delayed or missing baggage at any time of day with the introduction of its Baggage Self-Service Reporting feature. The launch of this new feature is in line with Malaysia Airlines’ bold step in digitalising the end-to-end traveller touchpoints and facilitating a seamless travel experience.

This feature allows Malaysia Airlines passengers to easily make a report, track and monitor the recovery process via their personal devices (mobile, table, laptop, etc.) in a safe and contactless environment. Passengers can also seamlessly communicate with airline representatives to get the latest information on their reports. The Baggage Self-service Reporting feature is available for passengers across all Malaysia Airlines’ domestic and international networks.

Malaysia Airlines’ Group Chief Marketing and Customer Experience Officer, Lau Yin May said, “As travel demands continue to soar, travellers want simplified processes, and Malaysia Airlines is always ready to lend a helping hand and go the extra mile with our signature Malaysian Hospitality. We want to take the hassle off their travels by digitalising the traveller journey; from biometric facial recognition during check-in, shopping for goodies via Journify and having them delivered to the boarding gate for departing and arriving passengers at KLIA, and now reporting and tracking any baggage issues they face, online. This is also timely as it gives peace of mind and reassurance to (...) click here to continue reading