Generally, terms and conditions cover the following areas:

• Deposit amounts to hold seats
• Key dates – deposits due, balance payment due, passenger names needed, passport info needed, ticketing due.
• Cancellation fees and rules – often a set percentage of the group can cancel without any airline charge but will be subject to an Aviate cancellation fee of £15 - £25
• Amendment fees and rules – it may be possible to change dates, routing or even passenger names after ticketing
• Deviations – rules covering how many passengers may vary their travel from the main group party
• Obligations should flights change or be cancelled
• Handling special requests – seating, special meals, wheelchair assistance etc.
• Baggage allowances

We also have a Ticket Protection Scheme that is applied within your Group quote to ensure you have the best protection. This protection is in place as soon as a deposit is paid, so your customer’s funds are safe from that initial stage. Find out more here.