Condor Covid19 Policy

All passengers whose Condor flights have been cancelled due to Covid-19 between March 13, 2020 and October 31, 2020 are offered a free of charge rebooking to a later travel date within the ticket validity to an alternative travel destination within the Condor route network and that of its partner airlines. Possible upsells due to fare differences are to be borne by the customer. Alternatively Condor offers the option to convert unused coupon and ticket values into a residual value EMD that can be deducted from/off new future Condor bookings.

Rebooking to an already newly defined travel date:  

Your affected customer can opt for a free rebooking within the entire Condor route network on 881 ticket stock. When reissuing the ticket to the new itinerary, please add the waiver code “corona” in the endorsement box and collect applicable fare and tax differences. Should the new itinerary result in a lower fare, a partial refund cannot be granted. A revalidation is not allowed. 

Rebooking to a travel period not yet defined within the ticket validity:  

Please eliminate all irrelevant flight segments in the existing PNR without any delay and insert a HOLD element* as well as a Remark stating the waiver code “corona”. As soon as a new travel date and flight routes are known, the new flights can be booked in the original PNR and the original ticket shall be reissued without collecting a rebooking fee but charging the applicable fare and tax difference. Should the new itinerary result in a lower fare, a partial refund cannot be granted. In any ticket reissuance case please add the waiver code “corona” in the endorsement box. A revalidation is not allowed. 

Ticket refunds resulting from cancelled Condor or de-/feeder flights, issued on 881 ticket stock: 

Should a rebooking not be an option for your customer, you may submit a refund application for unused flight coupons within 881 tickets through BSP Link.  All inactive or no longer required flight segments have to be eliminated from the PNR. 

Change of an unused 881 ticket into a residual value EMD (RSVT) for future Condor flights outside of the ticket validity:

Passengers affected by flight cancellations whose tickets loose its validity prior to rebooking onto an alternative flight with Condor or that of its partner airlines, can also use the credit of unused coupon and ticket values for future flights on Condor.