EK Covid 19 policy change
Dear Trade Partner,
Emirates would like to provide an update to you, for customers affected by COVID-19, for tickets issued up to 31 AUG 2020 and have a coupon validated for travel up to 30 Nov 2020.
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Tickets issued on or before 31Aug’20 with at least one coupon with scheduled Emirates departure on or before 30Nov'20 |
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Changes |
· Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating. Does not apply to any codeshare flights. Fare text, fare basis and baggage must be as per original ticket. · New or additional Tax must be collected · If passenger wishes to rebook/reissue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected · Please continue to use code “ROGW006 DUE COVID-19” |
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Keep your Ticket |
· Original ticket can be kept with an open coupons status for 760 days from date of original ticket issue · This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight · Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway to/from DXB or within the same region where EK flights are operating. · New or additional Tax must be collected. · If passenger wishes to rebook/reissue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected · Please continue to use code “ROGW006 DUE COVID-19” · Unused portion of the ticket can be refunded in full without penalty after 12 months from original date of issue, if new flight not booked prior to this date |
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Refunds & No-show: |
· For flight cancellations, travel bans and lockdowns preventing travel, unused portion of the ticket is eligible for refund without penalty. Processing delays may apply due to current backlog.
Partly Used Ticket Refund Guidelines Effective 17 Apr 2020
Under irregular operations caused by COVID19 circumstances we follow the below principles for refund.
· 1) Unused airport tax · 2) Unused YQ even for non-refundable tickets · 3) Residual base fare value after deduction of the applicable base OW fare for the journey travelled. If such applicable base OW fare is higher than RT base fare of the ticket then process 25% of the ticketed RT base fare.
Examples:
XRT BASE FARE = 500 Applicable KOW BASE FARE = 490 Refund amount = GBP 10 + APPLICABLE TAXES + YQ of unutilized portion
XRT BASE FARE = 500 Applicable KOW BASE FARE = 510 Refund amount = 25% OF BASE FARE (125) + APPLICABLE TAXES + YQ of unutilized portion.
Refund must be processed through BSP Link. |
How to simply keep your ticket for the future
Customers can choose to keep their ticket and we’ll extend its validity to 24 months from the date of your original booking. The fare amount paid for the original booking will be accepted for any flight to the same destination/region* at any time with no fees during this period.
What do I need to do to select Keep you ticket option?
There is no need to keep a segment in the PNR to keep the ticket valid. We are able to extend and validate ticket details for 760 days from the date of issuance.
Can I change the customer’s destination with ‘Keep your ticket’?
Yes, you can change the destination. It will be valid for one year from the date it is issued and can be extended for another year.
The fare you paid will be accepted for any flight to the same destination or within the same region. For example, if the original booking was for London, you can rebook it for Amsterdam at no extra charges.
Are there any change fees with either option?
There are no change fees when rebooked within the 24-month period, so you have more flexibility for planning ahead.
Are these options available for tickets booked anytime?
These options are available for ticketed bookings made before the 31 Aug 2020. Bookings made from 01 September 2020 onwards are subject to the fare conditions applicable at the time the booking is made.
What if I can’t travel within this period?
You can extend the validity for another year. If you are unable to travel for any reason within this period you can request a refund in full.
We hope these options make it easier for you to book your clients on Emirates. Your local sales teams welcomes any enquiries or clarification questions.
Thank you for your continued support and commitment in managing disrupted customers during this challenging time.
Last update 29JUL20