London Heathrow Updates


We are aware of the closure of London Heathrow Airport due to an electrical fire, this has resulted in a large volume of cancellations impacting flights both into and out of Heathrow Airport.

We are currently working with our airline partners for updated policies they are applying to the situation, please check back as we continue to update.

Our teams are ready and here to support you should you need us. Please be aware we will be working in priority order, and call wait times may be longer than usual.

For urgent flights queries, please call 0151 350 1110 or log your query on our contact form here

Airline Policies 

Aegean - 

Our flights A3602-A3603 to/from London Heathrow on the 21st of March have been cancelled.

All affected passengers will be informed for alternative solutions. Reprotection will be onto the next available flight which will be Monday 24th March from London Gatwick.

An additional flight has also been scheduled to accommodate passengers.

You may contact our call center on 0208 75 74 72 for any further information.

Aer Lingus policy

Air Canada policy

Air China policy

Air France policy

Air India policy

Air Mauritius policy

Air New Zealand policy

American Airlines policy

ANA All-Nippon Airways policy

Avianca

British Airways policy

Cathay Pacific policy

Delta Airlines policy

Emirates policy

Etihad Airways policy

Ethiopian Airlines policy 

Eva Air policy

Finnair policy

Gulf Air policy

JetBlue policy

Kenya Airways 

Lufthansa Group policy

Malaysia Airlines policy

Oman Air policy

Qantas policy

Qatar Airways policy

SAS Scandinavian Airlines System policy

Shenzhen Airlines

Singapore Airlines policy

South African Airways policy

Royal Brunei policy 

TAP Air Portugal policy

Thai Airways International policy

Turkish Airlines policy

United Airlines policy

Vietnam Airlines policy

Virgin Atlantic policy 

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