Due to essential maintenance our teams will be unavailable via email from Saturday 28 May 15:00 GMT to Sunday 29 May 2022. Therefore, we ask that for any urgent requests you reach us via our Out of Hours service.
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Aviate - By your side

Aviate - By your side

Bulletins from Aviate's Managing Director.

Our Managing Director Michael Edwards, is writing twice-weekly bulletins to update our operators.

"It’s been a rough few weeks for us all.

At Lime and Aviate we have tried to keep everyone up to date with our situation, airline policies and industry news. As we are now ‘more settled’ we have started to move our attention and priorities to other matters.

To assist with our communications, I will now produce a twice weekly Bulletin (Tuesdays and Fridays). This Bulletin will focus on key matters incorporating Lime and Aviate news and updates, as well as dealing with issues as matters unfold during this crisis. Please share these with your relevant colleagues so that everyone is kept up to date. The Bulletin will also include our Service Level updates that Jayne Bond has been sharing so far."  Read more HERE

Frequently Asked Questions 

We understand that you may have some questions regarding your current bookings. With that in mind, we have put together an FAQ document detailing the answers to some commonly asked questions. We will continue to keep this updated as the situation evolves.

Click here

Important update relating to all bookings due to depart the UK before midnight on 30 April 2020 - read in full here

Already emailed us?  

You do not need to follow up with us. This notification supersedes all previous notifications sent by us. If your bookings are departing before midnight on 30 April 2020 the new policy will apply.

For bookings departing after midnight on 30 April 2020, we will send an update in due course.

We are prioritising customers who are in resort and need repatriation, as these will not fall under this policy.

If your customers are in resort, please contact us on info@aviateworld.com quoting 'IN RESORT' in the subject line. Please ensure you leave a contact number for a member of the team to call you back.

Due to the government advice against all non-essential foreign travel, in addition to the widespread travel bans, we are now taking the decisive action in order to open up further communication channels as soon as possible. 

Please continue to monitor your inbox and our website for further information and updates. 

Commercial Airline Policies

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