Coronavirus Outbreak


Dear agents,

The outbreak of Coronavirus continues to have an extreme impact on flights around the world.

As a result, airlines have provided handling procedure policies to assist affected passengers.

Please see below current airline policies regarding the current situation.

The following two links contain PDF's that have been created to try and simplify the airline policies.

Link 1 is a summary of top airline policies for existing ticketed bookings.  Link 2 is a summary of top airline policies for new bookings.

Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 01 April 2021

Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 5 March 2021

Airline's policies:

Aegean Airlines

Aer Lingus - Bookings issued from 05 October 2020

Aer Lingus - US/Canada Cancellations (12Mar – 30Apr)

Aeroflot Policy - 27 May 09:03

Aerolineas Argentinas Policy 02 November 14:56

AeroMexico 

Airlink 

Air Botswana updated 16 June 17:18

Air Canada Policy 01 April 2021

Air Canada Refund policy for Flights Affected by COVID-19-13 April 2021

Air France/KLM - Flowchart - Updated 21 December 11:46

Air France/ KLM- Full Policy- Updated 02 February 2021

Air India Cancellation Policy

Air India UK Lockdown Policy - 24 March 2021

Air Malta updated 7 October 16:46

Air Mauritius

Air Namibia - Updated 02 October 2020 

Air New Zealand

Air Seychelles - 23 December 2020

Air Transat - updated 11 March 2021

Air Transat UK EU Refund Policy 11 March 2021

Alaska Air

Alitalia updated 12 January 2021

All Nippon Airways - updated 10 February 2021

American Airlines 

Avianca - updated 18 February 2021

Avianca - Cancellations due to Tier 4 UK restrictions - 23 December 2020

Bangkok Airways - 22 January 2021

British Airways - please refer to our sister company Lime

Cathay Pacific updated 01 April 2021

China Airlines - Updated 23 February 2021

Condor policy- 10 August 08:46

Croatia Airlines Policy - updated 18 August 2020 10:00

Delta 

Egyptair 

Emirates - updated 16 February 2021

Ethiopian Airlines updated 07 April 2021

Ethiopian Airlines - UK Flights Temporary Suspension - 18 March 2021

Etihad Airways updated 6 January 2021

EVA Air - updated 16 April 2021

Finnair - updated 01 April 2021

Garuda Indonesia 

Gulf Air - updated 17 March 2021

Gulf Air -  Tier 4 UK travel restrictions - 02 March 2021

Hawaiian Airlines 

Iberia - bookings affected by schedule changes - updated 10 December 2020

Iberia - bookings affected by travel restrictions - updated 1 November 2020

Icelandair

Japan Airlines - updated 15 April 2021

Kenya Airways - updated 02 March 2021

Kenya Airways Policy- Flight cancellation-  updated 10 September 2020 13:15

Kenya Airways - departures from 01 Jan 21

Kenya Airways Domestic Flights Policy - 08 April 2021

LATAM 

Logainair - 22 March 2021

Lufthansa Group Airlines (LH/OS/LX/SN) - Bookings issued before 25 August 2020

Lufthansa Bookings issued after 25AUG20 - updated 05 March 2021

Lufthansa Group - Canada Bookings - updated 5 March 2021

Malaysia Airlines updated 20 January 2021

Norwegian

Oman Air - updated 15 March 2021

Oman Air - UK Travel Restrictions 18 March 2021

Philippine Airlines - updated 8 January 2021

Qantas

Qatar updated 22 March 2021

Qatar - passengers impacted by UK government restrictions - 17 March 2021

Royal Air Maroc - updated 12 October 14:20

Royal Air Maroc - cancellations to the United Kingdom 21 December 15:05

Royal Brunei - updated 08 April 2021

Royal Jordanian - updated 15 April 2021

Rwandair - updated 17 June 12:02

Scandinavian Airlines updated 21 December 17:29

South African Airlines updated 11 April 2021

Singapore Airlines - updated 17 February 2021

SriLankan - updated 06 April 2021

TAP Portugal

Thai Airways - updated 15 January 2021

Turkish Airlines  - updated 13 April 2021

Turkish Airlines IT Fare Policy - 11 February 2021

Ukraine International Airlines - updated 16 August 13:33

United Airlines 

Vietnam Airlines - updated 20 January 2021 16:29

Virgin Atlantic - updated 2 March 2021

Westjet updated 22 March 2021

Westjet Refunds - updated 20 January 2021 15:52

Westjet Refunds as per fare rules - updated 5 February 2021

Wideroe

For all other airlines please contact info@aviateworld.com or call 0151 350 1110

Kind regards,

Aviate

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