Coronavirus Outbreak


Dear agents,

The outbreak of the coronavirus which continues to have an extreme impact on flights around the world.

As a result, some airlines have already provided a handling procedures policy to assist affected passengers, please contact Aviate for assistance.

Please see below current airline policies regarding the current situation. For change fee policies, please click here

AIRLINE SUMMARY REFERENCE GUIDE - Updated 06 August 2020 17:33

Airline's policies:

Aegean Airlines - updated 9 July 13:48

Aer Lingus - rebooking policy - updated 11 May 09:05

Aer Lingus - US/Canada Cancellations - updated 10 August 09:48

Aer Lingus - UK Mainline Cancellations - updated 26 June 10:03

Aeroflot Policy - 27 May 09:03

AeroMexico - updated 02 April 16:34

Airlink - updated 26 May 12:03

Air Botswana updated 16 June 17:18

Air Canada - Name Transfer - Updated 27 May 08:46

Air Canada FLASH/ Covid19 Policy 07 August 2020 15:58 

Air France/KLM - updated 03 July 08:42

Air India - updated 03 August 13:55

Air India Domestic Policy only - updated 16 July 10:12

Air Malta

Air Mauritius - 18 June 10:56

Air Namibia - Updated 1 May 15:27

Air New Zealand - updated 21 July 09:34

Air Transat - updated 27 July 12:14

Air Transat UK EU Refund Policy 6 July 2020

Alaska Air - updated 01 June 12:31

Alitalia updated 10 August 14:07

All Nippon Airways - updated 09 July 14:34

American Airlines updated 08 June 10:36

Avianca - updated 4 May 12:06

Avianca Voucher - updated 31 March 17:22

British Airways - please refer to our sister company Lime

Cathay Pacific updated 04 August 2020 15:40

Condor policy- 10 August 08:46

Delta updated 10 August 09:17

Egyptair - updated 16 June 16:48

Emirates - updated 06 August 2020 16:00

Ethiopian Airlines updated 18 June 09:45

Etihad Airways - updated 16 April 18:10

EVA Air - updated 13 July 17:00

Finnair - updated 11 July 09:01

Garuda Indonesia updated 21 July 08:35

GOL

Gulf Air - updated 29 July 16:56

Hawaiian Airlines - updated 03 June 09:18

Iberia updated 09 July 14:32 

Icelandair - 15 July 14:30

Icelandair - Manchester Cancellations - 19 May 12:43

Japan Airlines - updated 11 July 09:00

Kenya Airways - updated 22 May 14:04

KLM

LATAM updated 25 June 12:11

Lufthansa - updated 19 May 16:18

Malaysia Airlines updated 18 June 12:18

Norwegian

Oman Air - updated 11 May 09:21

Philippine Airlines - updated 06 July 11:16

Precision Air - updated 1 July 10:49

Qantas - updated 30 March 11:51

Qatar updated 21 July 12:29

Royal Air Maroc - updated 11 July 08:58

Royal Brunei - updated 29 July 09:22

Royal Jordanian - updated 06 August 2020 17:17

Rwandair - updated 17 June 12:02

Scandinavian Airlines updated 28 May 13:34

South African Airlines - updated 26 May 12:04

Singapore Airlines - updated 10 August 08:48

SriLankan - updated 24 July 15:24

TAP Portugal updated 2 April 11:32

Thai Airways - updated 03 August 2020 12:50

Turkish Airlines  - updated 6 July 10:02

United Airlines - updated 01 July 10:50

Vietnam Airlines - updated 9 April 8:56

Virgin Atlantic - updated 10 August 09:02

Westjet - updated 30 April 10:52

Westjet Refunds - updated 17 July 11:40

Wideroe

For all other airlines please contact info@aviateworld.com or call 0151 350 1110

Kind regards,

Aviate

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