Coronavirus Outbreak
Dear agents,
The outbreak of Coronavirus continues to have an extreme impact on flights around the world.
As a result, airlines have provided handling procedure policies to assist affected passengers.
Please see below current airline policies regarding the current situation.
The following two links contain PDF's that have been created to try and simplify the airline policies.
Link 1 is a summary of top airline policies for existing ticketed bookings. Link 2 is a summary of top airline policies for new bookings.
Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 26 November 2021
Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 25 November 2021
Airline's policies:
Aegean Airlines - Bookings issued before 31 October 2021
Aegean Airlines – Bookings issued from 01 November 2021 – 31 December 2021.
Aer Lingus - Bookings issued from 05 October 2020
Aerolineas Argentinas Policy 10 August 2021
Air Canada - updated 16 December 2021
Air Canada - Onward connections within Canada 21 July 21
Air Europa - updated 10 August 2021
Air France/KLM - Flowchart - Updated 16 November 2021
Air France/ KLM- Full Policy- Updated 16 November 2021
Air India Cancellation Policy - updated 30 July 2021
Air India - FOC Domestic Change Policy - added 07 January 2022
Air India - policy for cancelled flights aded 14 January 2022
Air Malta updated 18 August 2021
Air Mauritius – Bookings issued from on/before 01OCT21
Air Mauritius – Refund Policy updated 15 December 2021
Air Seychelles - 23 December 2020
Air Transat - updated 11 January 2022
Alitalia updated 12 January 2021
Alitalia - Voluntary Policy updated 10 August 2021
Alitalia - Involuntary Policy updated 10 August 2021
All Nippon Airways - updated 04 January 2022
American Airlines – tickets issued from 01MAR20-31DEC21
Avianca - updated 18 February 2021
Bangkok Airways - 20 April 2021
British Airways - please refer to our sister company Lime
Croatia Airlines Policy - updated 28 July 2021
Egyptair updated 10 September 2021
Emirates updated 21 January 2022
Ethiopian Airlines updated 29 November 2021
Etihad Airways updated 27 July 2021
Gulf Air updated 06 December 2021
Iberia - bookings affected by schedule changes - updated 10 August 2021
Iberia - bookings affected by travel restrictions - updated 10 August 2021
Japan Airlines - updated 24 September 2021
JetBlue Cancellation Policy - 20 may 2021
Kenya Airways - updated 02 November 2021
Lufthansa Group (OS/LH/LX/SN/EN). Updated 14 Jan 2022
Malaysia Airlines updated 13 January 2022
Oman Air - updated 06 December 2021
Philippine Airlines - updated 17 June 2021
Qatar Airways updated 04 January 2022
Royal Air Maroc - updated 12 October
Royal Air Maroc Morocco Flight Ban - updated 25 November 2021
Royal Brunei - updated 08 April 2021
Royal Jordanian - updated 08 December 2021
Rwandair - updated 17 September 2021
Rwandair (South African Cancellation Policy) - updated 01 December 2021
South African Airlines updated 10 August 2021
Singapore Airlines - updated 08 September 2021
SriLankan - updated 07 October 2021
SriLankan Airlines Seat Only Bookings Covid Policy - updated 04 January 2021
SriLankan Involuntary Change Handling Procedure - updated 09 December 2021
TAP Portugal - updated 07 December 2021
Thai Airways - updated 23 July 2021
Thai Airways – Policy for Temporarily Suspension Thailand Pass - updated 24 December 2021
Turkish Airlines - Country Closure, Restrictions and Covid Positive Cases - 17 January 2022
Turkish Airlines – Bookings issued from 21 MAR 20 to 31 MAR 22 - updated 16 December 2021
Ukraine International Airlines - updated 16 August 13:33
United Airlines updated 10 August 2021
Vietnam Airlines - updated 12 July 2021
Virgin Atlantic - updated 23 December 2021
Vistara updated 07 January 2022
Westjet Refunds - updated 13 July 2021
For all other airlines please contact info@aviateworld.com or call 0151 350 1110
Kind regards,
Aviate