Coronavirus Outbreak
Dear agents,
The outbreak of Coronavirus continues to have an extreme impact on flights around the world.
As a result, airlines have provided handling procedure policies to assist affected passengers.
Please see below current airline policies regarding the current situation.
The following two links contain PDF's that have been created to try and simplify the airline policies.
Link 1 is a summary of top airline policies for existing ticketed bookings. Link 2 is a summary of top airline policies for new bookings.
Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 26 April 2021
Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 26 April 2021
Airline's policies:
Aer Lingus - Bookings issued from 05 October 2020
Aer Lingus - US/Canada Cancellations (12Mar – 30Apr)
Aer Lingus Regional Cancellations
Aeroflot Policy - 27 May 09:03
Aerolineas Argentinas Policy 02 November 14:56
Air Botswana updated 16 June 17:18
Air Canada Refund policy for Flights Affected by COVID-19-13 April 2021
Air Canada - Goodwill Policy 27 May 2021
Air France/KLM - Flowchart - Updated 16 February 2021
Air France/ KLM- Full Policy- Updated 16 February 2021
Air India Cancellation Policy - updated 10 May 2021
Air India Travel Ban Policy - updated 29 April 2021
Air Malta updated 7 October 16:46
Air Namibia - Updated 02 October 2020
Air Seychelles - 23 December 2020
Air Transat - updated 11 March 2021
Air Transat UK EU Refund Policy 11 March 2021
Alitalia updated 12 January 2021
All Nippon Airways - updated 10 June 2021
Avianca - updated 18 February 2021
Avianca - Cancellations due to Tier 4 UK restrictions - 23 December 2020
Bangkok Airways - 20 April 2021
British Airways - please refer to our sister company Lime
Cathay Pacific updated 01 April 2021
China Airlines - Updated 23 February 2021
Condor policy- 10 August 08:46
Croatia Airlines Policy - updated 18 August 2020 10:00
Emirates - updated 17 May 2021
Ethiopian Airlines updated 01 June 2021
Ethiopian Airlines - UK Flights Temporary Suspension - 18 March 2021
Etihad Airways updated 6 January 2021
EVA Air - updated 04 June 2021
Finnair - updated 01 April 2021
Gulf Air - updated 25 May 2021
Gulf Air – UK travel restrictions
Iberia - bookings affected by schedule changes - updated 10 December 2020
Iberia - bookings affected by travel restrictions - updated 1 November 2020
Japan Airlines - updated 15 April 2021
JetBlue Cancellation Policy - 20 may 2021
Kenya Airways - updated 02 June 2021
Kenya Airways Domestic Flights Policy - 30 April 2021
Malaysia Airlines updated 02 June 2021
Oman Air - updated 15 March 2021
Oman Air - UK Travel Restrictions 18 March 2021
Philippine Airlines - updated 8 January 2021
Qatar - passengers impacted by UK government restrictions - 17 March 2021
Royal Air Maroc - updated 12 October 14:20
Royal Air Maroc - cancellations to the United Kingdom 21 December 15:05
Royal Brunei - updated 08 April 2021
Royal Jordanian - updated 24 May 2021
Rwandair - updated 17 June 12:02
Scandinavian Airlines updated 21 December 17:29
South African Airlines updated 19 May 2021
Singapore Airlines - updated 01 June 2021
SriLankan - updated 06 April 2021
Thai Airways - updated 11 June 2021
Turkish Airlines - updated 27 May 2021
Turkish Airlines IT Fare Policy - 11 February 2021
Ukraine International Airlines - updated 16 August 13:33
Vietnam Airlines - updated 20 January 2021 16:29
Virgin Atlantic - updated 2 March 2021
Westjet Refunds - updated 25 May 2021
Westjet Refunds as per fare rules - updated 5 February 2021
For all other airlines please contact info@aviateworld.com or call 0151 350 1110
Kind regards,
Aviate