Coronavirus Outbreak
Dear agents,
The outbreak of Coronavirus continues to have an extreme impact on flights around the world.
As a result, airlines have provided handling procedure policies to assist affected passengers.
Please see below current airline policies regarding the current situation.
The following two links contain PDF's that have been created to try and simplify the airline policies.
Link 1 is a summary of top airline policies for existing ticketed bookings. Link 2 is a summary of top airline policies for new bookings.
Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 01 April 2021
Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 5 March 2021
Airline's policies:
Aer Lingus - Bookings issued from 05 October 2020
Aer Lingus - US/Canada Cancellations (12Mar – 30Apr)
Aeroflot Policy - 27 May 09:03
Aerolineas Argentinas Policy 02 November 14:56
Air Botswana updated 16 June 17:18
Air Canada Policy 01 April 2021
Air Canada Refund policy for Flights Affected by COVID-19-13 April 2021
Air France/KLM - Flowchart - Updated 21 December 11:46
Air France/ KLM- Full Policy- Updated 02 February 2021
Air India UK Lockdown Policy - 24 March 2021
Air Malta updated 7 October 16:46
Air Namibia - Updated 02 October 2020
Air Seychelles - 23 December 2020
Air Transat - updated 11 March 2021
Air Transat UK EU Refund Policy 11 March 2021
Alitalia updated 12 January 2021
All Nippon Airways - updated 10 February 2021
Avianca - updated 18 February 2021
Avianca - Cancellations due to Tier 4 UK restrictions - 23 December 2020
Bangkok Airways - 22 January 2021
British Airways - please refer to our sister company Lime
Cathay Pacific updated 01 April 2021
China Airlines - Updated 23 February 2021
Condor policy- 10 August 08:46
Croatia Airlines Policy - updated 18 August 2020 10:00
Emirates - updated 16 February 2021
Ethiopian Airlines updated 07 April 2021
Ethiopian Airlines - UK Flights Temporary Suspension - 18 March 2021
Etihad Airways updated 6 January 2021
EVA Air - updated 16 April 2021
Finnair - updated 01 April 2021
Gulf Air - updated 17 March 2021
Gulf Air - Tier 4 UK travel restrictions - 02 March 2021
Iberia - bookings affected by schedule changes - updated 10 December 2020
Iberia - bookings affected by travel restrictions - updated 1 November 2020
Japan Airlines - updated 15 April 2021
Kenya Airways - updated 02 March 2021
Kenya Airways Policy- Flight cancellation- updated 10 September 2020 13:15
Kenya Airways - departures from 01 Jan 21
Kenya Airways Domestic Flights Policy - 08 April 2021
Lufthansa Group Airlines (LH/OS/LX/SN) - Bookings issued before 25 August 2020
Lufthansa Bookings issued after 25AUG20 - updated 05 March 2021
Lufthansa Group - Canada Bookings - updated 5 March 2021
Malaysia Airlines updated 20 January 2021
Oman Air - updated 15 March 2021
Oman Air - UK Travel Restrictions 18 March 2021
Philippine Airlines - updated 8 January 2021
Qatar - passengers impacted by UK government restrictions - 17 March 2021
Royal Air Maroc - updated 12 October 14:20
Royal Air Maroc - cancellations to the United Kingdom 21 December 15:05
Royal Brunei - updated 08 April 2021
Royal Jordanian - updated 15 April 2021
Rwandair - updated 17 June 12:02
Scandinavian Airlines updated 21 December 17:29
South African Airlines updated 11 April 2021
Singapore Airlines - updated 17 February 2021
SriLankan - updated 06 April 2021
Thai Airways - updated 15 January 2021
Turkish Airlines - updated 13 April 2021
Turkish Airlines IT Fare Policy - 11 February 2021
Ukraine International Airlines - updated 16 August 13:33
Vietnam Airlines - updated 20 January 2021 16:29
Virgin Atlantic - updated 2 March 2021
Westjet Refunds - updated 20 January 2021 15:52
Westjet Refunds as per fare rules - updated 5 February 2021
For all other airlines please contact info@aviateworld.com or call 0151 350 1110
Kind regards,
Aviate