Coronavirus Outbreak


Dear agents,

The outbreak of Coronavirus continues to have an extreme impact on flights around the world.

As a result, airlines have provided handling procedure policies to assist affected passengers.

Please see below current airline policies regarding the current situation.

The following two links contain PDF's that have been created to try and simplify the airline policies.

Link 1 is a summary of top airline policies for existing ticketed bookings.  Link 2 is a summary of top airline policies for new bookings.

Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 11 January 16:44

Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 12 January 16:46

Airline's policies:

Aegean Airlines

Aer Lingus - rebooking policy - updated 04 September 2020 14:26

Aer Lingus - Bookings issued from 05 October 2020

Aeroflot Policy - 27 May 09:03

Aerolineas Argentinas Policy 02 November 14:56

AeroMexico 

Airlink 

Air Botswana updated 16 June 17:18

Air Canada - Name Transfer - Updated 27 May 08:46

Air Canada Policy 07 December 09:46

Air Canada – Tier 4 UK restrictions

Air France/KLM - Flowchart - Updated 21 December 11:46

Air France/ KLM- Full Policy- Updated 04 December 2020

Air India Cancellation Policy

Air India cancellations - UK Tier 4 restrictions - updates 22 November 14:42

Air Malta updated 7 October 16:46

Air Mauritius

Air Namibia - Updated 02 October 2020 

Air New Zealand

Air Seychelles - 23 December 2020

Air Transat - updated 27 July 12:14

Air Transat UK EU Refund Policy 6 July 2020

Alaska Air

Alitalia updated 12 January 2021

All Nippon Airways - updated 11 January 2021

American Airlines 

Avianca - updated 04 December 12:41

Avianca - Cancellations due to Tier 4 UK restrictions - 23 December 2020

Bangkok Airways

British Airways - please refer to our sister company Lime

Cathay Pacific updated 23 December 2020 - 16:30

Condor policy- 10 August 08:46

Croatia Airlines Policy - updated 18 August 2020 10:00

Delta 

Egyptair 

Emirates - updated 30 November 17:40

Ethiopian Airlines updated 15 January 2021

Etihad Airways updated 10 December 14:11

EVA Air - updated 30 December 17:33

Finnair - updated 04 September 2020 12:40

Garuda Indonesia 

Gulf Air - updated 16 December 16:48

Gulf Air -  Tier 4 UK travel restrictions

Hawaiian Airlines 

Iberia - bookings affected by schedule changes - updated 10 December 2020

Iberia - bookings affected by travel restrictions - updated 1 November 2020

Icelandair

Japan Airlines - updated 08 January

Kenya Airways - updated 25 September 14:04

Kenya Airways Policy- Flight cancellation-  updated 10 September 2020 13:15

Kenya Airways - departures from 01 Jan 21

LATAM 

Lufthansa - updated 19 May 16:18

Malaysia Airlines updated 14 January 2021

Norwegian

Oman Air - updated 22 December 2020 14:50

Philippine Airlines - updated 8 January 2021

Precision Air - updated 5 October 17:09

Qantas

Qatar updated 04 January 2021 - 12:03

Royal Air Maroc - updated 12 October 14:20

Royal Air Maroc - cancellations to the United Kingdom 21 December 15:05

Royal Brunei - updated 19 October 13:01

Royal Jordanian - updated 23 December 13:43

Rwandair - updated 17 June 12:02

Scandinavian Airlines updated 21 December 17:29

South African Airlines

Singapore Airlines - updated 8 October 2020

Singapore Airlines - updated 14 January 2021

SriLankan - updated 07 January 15:53

TAP Portugal

Thai Airways - updated 15 January 2021

Turkish Airlines  - updated 30 December 09:34

Turkish Airlines Tier 4 Policy - 21 December 12:43

Turkish Airlines IT Fare Policy - 06 November 13:13

Ukraine International Airlines - updated 16 August 13:33

United Airlines 

United Airlines – Tier 4 UK travel restrictions cancellations

Vietnam Airlines - updated 9 April 8:56

Virgin Atlantic - updated 23 December 09:53

Westjet 

Westjet Refunds - updated 21 December 2020 09:38

Wideroe

For all other airlines please contact info@aviateworld.com or call 0151 350 1110

Kind regards,

Aviate

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