Coronavirus Outbreak


Dear agents,

As a result of the pandemic, airlines have provided handling procedure Covid policies to assist affected passengers.
Please see below current airline policies that are still applicable.

The following link contains a PDF that has been created to try and simplify the airline policies with a summary of top airline policies for existing ticketed bookings

Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 3 October 2022

Airline's policies:

Aer Lingus updated 20 May 2022

Aerolineas Argentinas 

AeroMexico - updated 20 may 2022

Air Canada - updated 13 July 2022

Air Canada Cancelled Flights

Air France/KLM - Flowchart 

Air France/ KLM- Full Policy- Updated 23 June 2022

Air Mauritius – Bookings issued between 1 Oct 2021 - 31 Oct 2022

Air Mauritius – Refund Policy updated 15 December 2021

Air New Zealand

Air Transat - updated 20 May 2022

American Airlines 

British Airways - please refer to our sister company Lime

Cathay Pacific - 19 May 2022

China Airlines

Delta 

Emirates  updated 27 April

Ethiopian Airlines - updated 20 May 2022

Etihad Airways 

Eva Air updated 28 Apr 2022

Eva Air Re-protection Policy

Finnair

Garuda Indonesia 

Gulf Air updated 27 May 2022

Hawaiian Airlines

Icelandair

ITA Airways - updated 28APR22

Japan Airlines - updated 25 May 2022

JetBlue Cancellation Policy

JetBlue - London Schedule Change fee waiver 23 March 2022

Kenya Airways - updated 24 June 2022

LATAM

Loganair 

Malaysia Airlines updated 27 May 2022

Oman Air - updated 21 June 2022 

Philippine Airlines

Qantas

Royal Brunei

South African Airlines updated 10 August 2021

Singapore Airlines - updated 08 September 2021

TAP Portugal 

Thai Airways - Updated 14 June 2022 

United Airlines 

Virgin Atlantic 

Westjet

Wideroe

For all other airlines please contact reservations@aviateworld.com or call 0151 350 1110

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