Coronavirus Outbreak
Dear agents,
The outbreak of Coronavirus continues to have an extreme impact on flights around the world.
As a result, airlines have provided handling procedure policies to assist affected passengers.
Please see below current airline policies regarding the current situation.
The following two links contain PDF's that have been created to try and simplify the airline policies.
Link 1 is a summary of top airline policies for existing ticketed bookings. Link 2 is a summary of top airline policies for new bookings.
Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 09 June 2022
Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 09 June 2022
Airline's policies:
Aegean Air - updated 20 May 2022
Aer Lingus updated 20 May 2022
AeroMexico - updated 20 may 2022
Air Canada - updated 13 July 2022
Air France/ KLM- Full Policy- Updated 23 June 2022
Air India - FOC Domestic Change Policy - added 07 January 2022
Air India - policy for cancelled flights aded 14 January 2022
Air Mauritius – Bookings issued from on/before 01OCT21
Air Mauritius – Refund Policy updated 15 December 2021
Air Transat - updated 20 May 2022
All Nippon Airways - updated 04 January 2022
Avianca - updated 18 February 2021
Bangkok Airways - 20 April 2021
British Airways - please refer to our sister company Lime
Croatia Airlines Policy - updated 28 July 2021
Egyptair updated 10 September 2021
Ethiopian Airlines - updated 20 May 2022
Iberia - bookings affected by schedule changes - updated 12 August 2022
Japan Airlines - updated 25 May 2022
JetBlue - London Schedule Change fee waiver 23 March 2022
Kenya Airways - updated 24 June 2022
Lufthansa Group (OS/LH/LX/SN/EN). Updated 22 Apr 2022
Malaysia Airlines updated 27 May 2022
Oman Air - updated 21 June 2022
Qatar Airways updated 04 January 2022
Royal Air Maroc - updated 20 May 2022
Royal Air Maroc Morocco Flight Ban - updated 25 November 2021
Royal Jordanian - updated 08 December 2021
Rwandair - updated 17 September 2021
Rwandair (South African, Zambia, Zimbabwe Cancellation Policy) - updated 20 May 2022
South African Airlines updated 10 August 2021
Singapore Airlines - updated 08 September 2021
Sri Lankan IT Bookings Policy - updated 04 August 2022
SriLankan Airlines Seat Only Bookings Covid Policy - updated 05 August 2022
SriLankan Involuntary Change Handling Procedure - updated 09 December 2021
Thai Airways - Updated 14 June 2022
Turkish Airlines - Country Closure, Restrictions and Covid Positive Cases - 17 January 2022
Turkish Airlines – Bookings issued from 21 MAR 20 to 31 MAR 22 - updated 16 December 2021
Ukraine International Airlines - updated 16 August 13:33
Vietnam Airlines - updated - 20 May 2022
Vistara updated 07 January 2022
For all other airlines please contact info@aviateworld.com or call 0151 350 1110
Kind regards,
Aviate