Coronavirus Outbreak

Dear agents,

The outbreak of the coronavirus which continues to evolve and spread has had an extreme impact on flights around the world.

As a result, some airlines have already provided a handling procedure's policy to assist affected passengers, please contact Aviate for assistance.

Please see below current airline policies regarding the current situation. For change fee policies, please click here

AIRLINE SUMMARY REFERENCE GUIDE

Airline's policies:

Aegean Airlines - updated 3 April 16:02

Aer Lingus

Aer Lingus - rebooking policy

AeroMexico - last updated 02 April 16:34

Airlink

Air Canada - updated 1 April 12:15

Air Canada – Future Credit

Air France/KLM - updated 2 April 14:10

Air India - updated 31 March 10.41

Air Malta

Air Mauritius 2 April 09:00

Air New Zealand - updated 17 March 12.36

Air Transat - updated March 25 13.24

Air Transat - return home early policy 18 March 11.30

Alitalia

All Nippon Airways - updated 19 march 12.55

American Airlines updated 24 March 15.41

Avianca

Avianca Voucher - updated 31 March 17.22

British Airways

Cathay Pacific updated 21 March 2020 8:30am

Delta

Delta - FAQs

Egyptair - updated 31 March 14.01

Emirates - updated 2 April 14:50

Ethiopian Airlines 01 April 15:37

Etihad

EVA Air - updated 01 April 18:00

Finnair - updated 19 March 16.44

GOL

Gulf Air - updated 2 April 14:07

Iberia - updated 2 April 11:33

Icelandair - 3 April 12:06

Japan Airlines - updated 2 April 14:05

Kenya Airways - updated 23 March 16.09

KLM

LATAM

Lufthansa - updated 26 March 15.04

Malaysia Airlines - Commercial Waiver Policy - ULTIMATE FLEXIBILITY TICKET CHANGE WAIVER Update v1.8 - 1 April 2020

Malaysia Airlines - CORONAVIRUS COUNTRY SPECIFIC TRAVEL RESTRICTIONS

Norwegian

Oman Air - updated 27 March 12.57

Philippine Airlines - updated 26 March 10.31

Precision Air - updated 31 March 11.37

Qantas - updated 30 March 11.51

Qatar - Passenger Guidelines - 2 April 15:26

Royal Air Maroc - updated 31 March 09.24

Royal Brunei - updated 3 April 09:26

Royal Jordanian - updated March 30 09.26

South African Airlines - updated March 25 13.57

Singapore Airlines - last updated 2 April 9:02

SriLankan - updated 2 April 14:09

TAP Portugal updated 2 April 11:32

Thai Airways - ticket handling procedure - 01 April 2020 - 9.27

Turkish Airlines

United Airlines - updated 19 March 2020

Vietnam Airlines - updated March 30 09.23

Virgin Atlantic - All of the latest news Update 3 - 01 April 2020 - 9:24

Westjet - updated 17 March 10.34

For all other airlines please contact info@aviateworld.com or call 0151 350 1110

Kind regards,

Aviate