Coronavirus Outbreak


Dear agents,

The outbreak of Coronavirus continues to have an extreme impact on flights around the world.

As a result, airlines have provided handling procedure policies to assist affected passengers.

Please see below current airline policies regarding the current situation.

The following two links contain PDF's that have been created to try and simplify the airline policies.

Link 1 is a summary of top airline policies for existing ticketed bookings.  Link 2 is a summary of top airline policies for new bookings.

Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 26 November 2021

Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 25 November 2021

Airline's policies:

Aegean Airlines - Bookings issued before 31 October 2021

Aegean Airlines – Bookings issued from 01 November 2021 – 31 December 2021.

Aer Lingus - Bookings issued from 05 October 2020

Aeroflot

Aerolineas Argentinas Policy 10 August 2021

AeroMexico 

Airlink 

Air Canada - updated 16 December 2021

Air Canada Cancelled Flights

Air Canada - Onward connections within Canada 21 July 21

Air Europa - updated 10 August 2021

Air France/KLM - Flowchart - Updated 16 November 2021

Air France/ KLM- Full Policy- Updated 16 November 2021

Air India Cancellation Policy - updated 30 July 2021

Air India - FOC Domestic Change Policy - added 07 January 2022

Air India  - policy for cancelled flights aded 14 January 2022

Air Malta updated 18 August 2021

Air Mauritius

Air Mauritius – Bookings issued from on/before 01OCT21

Air Mauritius – Refund Policy updated 15 December 2021

Air New Zealand

Air Seychelles - 23 December 2020

Air Transat - updated 11 January 2022

Alaska Air

Alitalia updated 12 January 2021

Alitalia - Voluntary Policy updated 10 August 2021

Alitalia - Involuntary Policy updated 10 August 2021

All Nippon Airways - updated 04 January 2022

American Airlines 

American Airlines – tickets issued from 01MAR20-31DEC21

Avianca - updated 18 February 2021

Bangkok Airways - 20 April 2021

British Airways - please refer to our sister company Lime

Cathay Pacific

China Airlines

Condor

Comair - Updated 14 July 2021

Croatia Airlines Policy - updated 28 July 2021

Delta 

Egyptair updated 10 September 2021

Emirates  updated 21 January 2022

Ethiopian Airlines updated 29 November 2021

Etihad Airways updated 27 July 2021

Eva Air - 01 December 2021

Finnair

Garuda Indonesia 

Gulf Air updated 06 December 2021

Hawaiian Airlines

Iberia - bookings affected by schedule changes - updated 10 August 2021

Iberia - bookings affected by travel restrictions - updated 10 August 2021

Icelandair

Japan Airlines - updated 24 September 2021

JetBlue Cancellation Policy - 20 may 2021

Kenya Airways - updated 02 November 2021

LATAM

Loganair - 22 March 2021

Lufthansa Group (OS/LH/LX/SN/EN). Updated 14 Jan 2022

Malaysia Airlines updated 13 January 2022

Norwegian

Oman Air - updated 06 December 2021

Philippine Airlines - updated 17 June 2021

Qantas

Qatar Airways updated 04 January 2022

Royal Air Maroc - updated 12 October

Royal Air Maroc Morocco Flight Ban - updated 25 November 2021

Royal Brunei - updated 08 April 2021

Royal Jordanian - updated 08 December 2021

Rwandair - updated 17 September 2021

Rwandair (South African Cancellation Policy) - updated 01 December 2021

Saudia

Scandinavian Airlines

South African Airlines updated 10 August 2021

Singapore Airlines - updated 08 September 2021

SriLankan - updated 07 October 2021

SriLankan Airlines Seat Only Bookings Covid Policy - updated 04 January 2021

SriLankan Involuntary Change Handling Procedure - updated 09 December 2021

TAP Portugal - updated 07 December 2021

Thai Airways - updated 23 July 2021

Thai Airways – Policy for Temporarily Suspension Thailand Pass - updated 24 December 2021

Turkish Airlines - Country Closure, Restrictions and Covid Positive Cases - 17 January 2022

Turkish Airlines – Bookings issued from 21 MAR 20 to 31 MAR 22 - updated 16 December 2021

Ukraine International Airlines - updated 16 August 13:33

United Airlines updated 10 August 2021

Vietnam Airlines - updated 12 July 2021

Virgin Atlantic - updated 23 December 2021

Vistara updated 07 January 2022

Westjet updated

Westjet Refunds - updated 13 July 2021

Wideroe

For all other airlines please contact info@aviateworld.com or call 0151 350 1110

Kind regards,

Aviate

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