Coronavirus Outbreak
Dear agents,
The outbreak of the coronavirus which continues to have an extreme impact on flights around the world.
As a result, some airlines have already provided a handling procedures policy to assist affected passengers, please contact Aviate for assistance.
Please see below current airline policies regarding the current situation. For change fee policies, please click here
AIRLINE SUMMARY REFERENCE GUIDE - Updated 02 June 08:35
Airline's policies:
Aegean Airlines - updated 26 May 14:08
Aer Lingus - rebooking policy - updated 11 May 09:05
Aer Lingus - US/Canada Cancellations - updated 02 June 16:43
Aer Lingus - UK Mainline Cancellations - updated 21 May 17:22
Aeroflot Policy - 27 May 09:03
AeroMexico - updated 02 April 16:34
Airlink - updated 26 May 12:03
Air Canada - updated 7 May 17:50
Air Canada - Name Transfer - Updated 27 May 08:46
Air France/KLM - updated 03 June 16:35
Air India - updated 18 May 22:05
Air Namibia - Updated 1 May 15:27
Air New Zealand - updated 1 May 17:22
Air Transat - updated March 25 13.24
Air Transat - return home early policy 18 March 11.30
Alaska Air - updated 01 June 12:31
All Nippon Airways - updated 01 June 14:55
American Airlines updated 29 May 08:55
Avianca Voucher - updated 31 March 17:22
British Airways - please refer to our sister company Lime
Cathay Pacific updated 02 June 13:16
Egyptair - updated 5 May 10:22
Emirates - updated 6 May 16:45
Ethiopian Airlines updated 28 May 16:36
Etihad Airways - updated 16 April 18:10
EVA Air - updated 01 June 14:54
Finnair - updated 27 May 09:05
Garuda Indonesia updated 19 May 16:28
Gulf Air - updated 27 May 13:16
Hawaiian Airlines - updated 03 June 09:18
Icelandair - Manchester Cancellations - 19 May 12:43
Japan Airlines - updated 18 May 15:20
Kenya Airways - updated 22 May 14:04
Lufthansa - updated 19 May 16:18
Malaysia Airlines updated 05 June 08:38
Oman Air - updated 11 May 09:21
Philippine Airlines - updated 15 May 16:30
Precision Air - updated 02 June 18:19
Qantas - updated 30 March 11:51
Qatar - Passenger Guidelines - 18 May 16:45
Royal Air Maroc - updated 31 March 09:24
Royal Brunei - updated 7 May 17:50
Royal Jordanian - updated 29 May 17:28
Scandinavian Airlines updated 28 May 13:34
South African Airlines - updated 26 May 12:04
Singapore Airlines - last updated 29 May 13:23
SriLankan - updated 29 May 14:09
TAP Portugal updated 2 April 11:32
Thai Airways - updated 04 June 11:18
Turkish Airlines - updated 12 May 12:22
United Airlines - updated 01 June 16:19
Vietnam Airlines - updated 9 April 8:56
Virgin Atlantic - updated 05 June 11:53
Westjet - updated 30 April 10:52
Westjet Refunds - updated 01 June 14:30
For all other airlines please contact info@aviateworld.com or call 0151 350 1110
Kind regards,
Aviate