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Coronavirus Outbreak


Dear agents,

The outbreak of Coronavirus continues to have an extreme impact on flights around the world.

As a result, airlines have provided handling procedure policies to assist affected passengers.

Please see below current airline policies regarding the current situation.

The following two links contain PDF's that have been created to try and simplify the airline policies.

Link 1 is a summary of top airline policies for existing ticketed bookings.  Link 2 is a summary of top airline policies for new bookings.

Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 18 February 2022

Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 18 February 2022

Airline's policies:

Aegean Air - updated 20 May 2022 

Aer Lingus updated 20 May 2022

Aeroflot

Aerolineas Argentinas 

AeroMexico - updated 20 may 2022

Airlink 

Air Canada - updated 27 May 2022

Air Canada Cancelled Flights

Air Europa 

Air France/KLM - Flowchart 

Air France/ KLM- Full Policy- Updated 15 February 2022

Air India Cancellation Policy 

Air India - FOC Domestic Change Policy - added 07 January 2022

Air India  - policy for cancelled flights aded 14 January 2022

Air Malta updated 20 May 2022

Air Mauritius – Bookings issued from on/before 01OCT21

Air Mauritius – Refund Policy updated 15 December 2021

Air New Zealand

Air Seychelles

Air Transat - updated 20 May 2022

Alaska Air

All Nippon Airways - updated 04 January 2022

American Airlines 

Avianca - updated 18 February 2021

Bangkok Airways - 20 April 2021

British Airways - please refer to our sister company Lime

Cathay Pacific - 19 May 2022

China Airlines

Condor

Comair - Updated 14 July 2021

Croatia Airlines Policy - updated 28 July 2021

Delta 

Egyptair updated 10 September 2021

Emirates  updated 27 April

Ethiopian Airlines - updated 20 May 2022

Etihad Airways 

Eva Air updated 28 Apr 2022

Finnair

Garuda Indonesia 

Gulf Air updated 27 May 2022

Hawaiian Airlines

Iberia - bookings affected by schedule changes - updated 10 August 2021

Iberia - bookings affected by travel restrictions - updated 10 August 2021

Icelandair

ITA Airways - updated 28APR22

Japan Airlines - updated 25 May 2022

JetBlue Cancellation Policy

JetBlue - London Schedule Change fee waiver 23 March 2022

Kenya Airways - updated 20 May 2022

LATAM

Loganair 

Lufthansa Group (OS/LH/LX/SN/EN). Updated 22 Apr 2022

Malaysia Airlines updated 27 May 2022

Norwegian

Oman Air - updated 06 December 2021

Philippine Airlines

Qantas

Qatar Airways updated 04 January 2022

Royal Air Maroc - updated 20 May 2022

Royal Air Maroc Morocco Flight Ban - updated 25 November 2021

Royal Brunei

Royal Jordanian - updated 08 December 2021

Rwandair - updated 17 September 2021

Rwandair (South African, Zambia, Zimbabwe Cancellation Policy) - updated 20 May 2022

Saudia

Scandinavian Airlines

South African Airlines updated 10 August 2021

Singapore Airlines - updated 08 September 2021

Sri Lankan IT Bookings Policy - updated 04 May 2022

SriLankan Airlines Seat Only Bookings Covid Policy - updates 01 May 2022

SriLankan Involuntary Change Handling Procedure - updated 09 December 2021

TAP Portugal 

Thai Airways - Updated 26 April 2022 

Turkish Airlines - Country Closure, Restrictions and Covid Positive Cases - 17 January 2022

Turkish Airlines – Bookings issued from 21 MAR 20 to 31 MAR 22 - updated 16 December 2021

Ukraine International Airlines - updated 16 August 13:33

United Airlines 

Vietnam Airlines - updated - 20 May 2022

Virgin Atlantic 

Vistara updated 07 January 2022

Westjet

Wideroe

For all other airlines please contact info@aviateworld.com or call 0151 350 1110

Kind regards,

Aviate

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