Coronavirus Outbreak
Dear agents,
The outbreak of Coronavirus continues to have an extreme impact on flights around the world.
As a result, airlines have provided handling procedure policies to assist affected passengers.
Please see below current airline policies regarding the current situation.
The following two links contain PDF's that have been created to try and simplify the airline policies.
Link 1 is a summary of top airline policies for existing ticketed bookings. Link 2 is a summary of top airline policies for new bookings.
Link 1: AIRLINE SUMMARY REFERENCE GUIDE - EXISTING TICKETED BOOKINGS - Updated 11 January 16:44
Link 2: TOP AIRLINES SUMMARY REFERENCE GUIDE- NEW BOOKINGS - updated 12 January 16:46
Airline's policies:
Aer Lingus - rebooking policy - updated 04 September 2020 14:26
Aer Lingus - Bookings issued from 05 October 2020
Aeroflot Policy - 27 May 09:03
Aerolineas Argentinas Policy 02 November 14:56
Air Botswana updated 16 June 17:18
Air Canada - Name Transfer - Updated 27 May 08:46
Air Canada Policy 07 December 09:46
Air Canada – Tier 4 UK restrictions
Air France/KLM - Flowchart - Updated 21 December 11:46
Air France/ KLM- Full Policy- Updated 04 December 2020
Air India cancellations - UK Tier 4 restrictions - updates 22 November 14:42
Air Malta updated 7 October 16:46
Air Namibia - Updated 02 October 2020
Air Seychelles - 23 December 2020
Air Transat - updated 27 July 12:14
Air Transat UK EU Refund Policy 6 July 2020
Alitalia updated 12 January 2021
All Nippon Airways - updated 11 January 2021
Avianca - updated 04 December 12:41
Avianca - Cancellations due to Tier 4 UK restrictions - 23 December 2020
British Airways - please refer to our sister company Lime
Cathay Pacific updated 23 December 2020 - 16:30
Condor policy- 10 August 08:46
Croatia Airlines Policy - updated 18 August 2020 10:00
Emirates - updated 30 November 17:40
Ethiopian Airlines updated 15 January 2021
Etihad Airways updated 10 December 14:11
EVA Air - updated 30 December 17:33
Finnair - updated 04 September 2020 12:40
Gulf Air - updated 16 December 16:48
Gulf Air - Tier 4 UK travel restrictions
Iberia - bookings affected by schedule changes - updated 10 December 2020
Iberia - bookings affected by travel restrictions - updated 1 November 2020
Japan Airlines - updated 08 January
Kenya Airways - updated 25 September 14:04
Kenya Airways Policy- Flight cancellation- updated 10 September 2020 13:15
Kenya Airways - departures from 01 Jan 21
Lufthansa - updated 19 May 16:18
Malaysia Airlines updated 14 January 2021
Oman Air - updated 22 December 2020 14:50
Philippine Airlines - updated 8 January 2021
Precision Air - updated 5 October 17:09
Qatar updated 04 January 2021 - 12:03
Royal Air Maroc - updated 12 October 14:20
Royal Air Maroc - cancellations to the United Kingdom 21 December 15:05
Royal Brunei - updated 19 October 13:01
Royal Jordanian - updated 23 December 13:43
Rwandair - updated 17 June 12:02
Scandinavian Airlines updated 21 December 17:29
Singapore Airlines - updated 8 October 2020
Singapore Airlines - updated 14 January 2021
SriLankan - updated 07 January 15:53
Thai Airways - updated 15 January 2021
Turkish Airlines - updated 30 December 09:34
Turkish Airlines Tier 4 Policy - 21 December 12:43
Turkish Airlines IT Fare Policy - 06 November 13:13
Ukraine International Airlines - updated 16 August 13:33
United Airlines – Tier 4 UK travel restrictions cancellations
Vietnam Airlines - updated 9 April 8:56
Virgin Atlantic - updated 23 December 09:53
Westjet Refunds - updated 21 December 2020 09:38
For all other airlines please contact info@aviateworld.com or call 0151 350 1110
Kind regards,
Aviate