Policy Documents - Internal


4Z - Post Ticket Schedule Change Policy

4Z – Refund Policy

AA – Waiver Code

Aeorlineas Argentinas - Involuntary Schedule Change Policy

A3 - Post Ticket Schedule Change & Refund

AC - Flexible Rebooking Policy

AC - Flexible Refund Policy

AFKL - Post Ticket Schedule Change & Refund

AFKL - Fare Families

AM - Refund Policy

AI - Domestic and International Cancellation/Rescheduling procedure

AI - Schedule change Policy

AM - Name Change Policy

AR - Post Ticket Schedule Change & Refund

AV - Name Change Policy

BA - Pre Schedule Change 

BI - Unaccompanied Minor

BI - Booking Creation

BI - Post Ticket Schedule Change & Refund

BI - Summer Schedule policy

BI - ADM Policy for Unproductive Bookings

BR - Name change policy

BR - General Practise for Changes/Refunds for Flight Cancellations / Schedule Changes 20 February 2023

BR - Cancellation & Schedule Change Policy

B6 - Cancellation Policy

CX - Name Change Policy

CX - Post Ticket Schedule Change Policy

EA - Name Correction Policy

EK - Post Ticket Schedule Change & Refund

EK - PRE Name Change

EY - PRE Ticket Schedule Change

FI - Schedule Change & Refund

GA - Name Change

GF - Post Name Change Policy

GF - Post Ticket Schedule Change & Refund

IB - ADM Policy

JAL - Waiver Code Update

JL - Name Change Policy 

JL - Groups Policy

JL - Winter Schedule Change Waiver Update 

KM - Post Ticket Schedule Change & Refund

KQ - Name Change Policy

KQ - Post Ticket Schedule Change

KQ - Protection Agreement

KQ - Schedule Change and Refund Policy

KQ - ADM Policy

LH - Group SC Policy

MH - Name Change

MH - Commercial Waiver Policy - Updated 01 December 2022

MH - Post Ticket Schedule Change & Refund

MH - Schedule Change Policy 

MK - Name Change Policy

MK - Schedule Change & Refund

MS - Schedule Change Policy ITX Ticketed Bookings  

NH - Post Ticket Schedule Change & Refund

NZ - Credit Utilization procedure and Expiry Reminder

OZ - Post Ticket Schedule Change & Refund

PW - Post Ticket Schedule Change Policy

QR - Schedule Change Policy

QR - Pre Ticket Schedule Change

QR - Refund Policy

Qantas Schedule Change Policy

RJ - Name Change

RJ - Schedule Change & Refund Unpublish

RwandAir Re-protection Policy

SAA - Re-accommodating Policy 

SAA - Schedule Change Policy

SK - Schedule Change & Refund

SQ - Name Change

SQ - Post Ticket Schedule Change

SQ - Refund Policy

SQ - Schedule Change & Refund

TG - Schedule Change & Refund

TK - Post Ticket Schedule Change & Refund

TK - Schedule Change Policy

TK - Wheelchair Request Procedure

TN - Schedule Change & Refund

TS - Post Ticket Schedule Change & Refund

TS- Refund & Exchange Policy 

UK - Schedule Change & Refund

UX - Schedule Change & Refund

UX - Booking Policy 

VA - Schedule Change Policy - October 2022

VN - Schedule Change & Refund

WF - Post Ticket Schedule Change & Refund

WS - Pre Ticket Schedule Change